If you experience any issues, we recommend using an alternative video conferencing or streaming application and/or browser. We cannot guarantee the compatibility of EOS Webcam Utility with all video conferencing and/or streaming applications on the market. Hello, I plugged my Canon EOS Rebel T3i USB into my PCs USB2.0 and when I try to download my images with EOS Utility or drag and drop through Windows Explorer the process starts and then immediately quits informing me the device has disconnected or lost connection.We recommend that you use the desktop version of Messenger or utilise a different browser. When using EOS Webcam Utility software with Messenger on Firefox browser, EOS Webcam Utility will not be listed as a function on your device.If the video conferencing or streaming application you are trying to use cannot receive the video feed from your camera, close all other applications on your computer that may be connected to the camera. The camera can only operate with one application on your computer at a time.If the EOS Webcam Utility Beta software is already installed on your computer, please uninstall the Beta version, before you attempt to install the EOS Webcam Utility software on your computer.Canon Tips: Using EOS Webcam Utility Software
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